DTZ is strongly committed to conducting all of its business activities in accordance with the highest ethical standards and business practices. We strive to achieve the highest standards of behaviour and accountability and demand that our people are honest in their dealings with each other and all external counterparties. Our people are required to:
- Comply with all laws
- Avoid actual and potential conflicts of interest
- Refrain from giving or receiving improper payments, benefits or other gains
- Provide quality service and good stewardship of assets to all stakeholders
We maintain a zero tolerance approach to any unethical behaviour from our people and maintain rigorous internal processes to ensure that our employees adhere to the laws, regulations and industry codes of conduct that support good business practices.
The foundations for ethical and responsible business practices are embedded in our values of integrity and honesty and openness in communications.
The framework to promote these practices across our businesses is reflected in our Code of Ethics, Global Fraud and Anti-Bribery Policy and our Whistleblower Policy.
Exceeding our clients’ expectations is a commitment which goes beyond providing consistent quality and reliability to delivering lasting value through progressive and sustainable outcomes.
Exceptional Client Service
The diversity of DTZ’s client base demands a multi-stakeholder approach involving collaboration internally, between our businesses and our people, as well as externally, with our technology and joint venture partners and our suppliers, to deliver outcomes which exceed our clients’ expectations.
DTZ has a highly diverse client base including government agencies, blue-chip corporates, private enterprise and public institutions, operating in many different and distinct geographical regions around the world.
We are focused on ensuring we fully understand our clients and their objectives as building enduring relationships not only enhances the services we provide but drives innovation and ideas which can be leveraged across our entire business.
We are not afraid to ask the difficult questions. We maintain an open and direct dialogue with our clients during and beyond a specific engagement. We also carry out studies to determine the satisfaction level of our clients, detect areas for improvement and identify opportunities where we can bring further value to enhance and sustain our clients’ assets
We believe every company has a responsibility to make more than an economic contribution to society.
This approach underpins everything we do. The essential property services we deliver improve people’s lives, every day.
For us, Corporate Responsibility is about creating a sustainable tomorrow, which means taking greater social, economic and environmental responsibility today.
Corporate Responsibility is fundamental to the way we do things at DTZ from determining our strategic goals to operating our businesses to managing our people and our stakeholder relationships.